Incompetence at its best

I have never encountered such a bunch of amateurs. First they refuse to conclude two deals amounting to 400k because their internal processes are more important than the customer. Despite there trading hours indicating their branches closing at 3pm, their managers in their infinite wisdom decided to shut down their invoicing 2:30pm. When I insisted on closing the deals, the managers showed me the door. Elias at Silver Lake branch is the worst. Not only does he not have any business acumen, but also severely lacks interpersonal or customer service skills. Challenging me in front of other customers. Totally ***********! I then logged multitask complaints with no follow ups or updated. Consistently making empty promises, a case in point is Sizwe from Nelspruit branch who advised yesterday that his manager approved my refund and requested specific documents to process the refund. After submitting the documents yesterday, he made a 180 degree turnaround today by refusing the refund. I really don’t know how long this business will exist with such incompetence. If you intent to buy a bricks from them, please think again. Amateurs!