HH
Henk H

1 reviews | Active since Sept 2021

28 Dec 2022, 14:32

I'm not happy with the service.

Gabriel Naledzani attended me upon my arrival at webuy cars Dome on the second of Desember 2022,whereby we went for a test drive in the Daihatsu Charade classic A/T white,as we drive off we could imidiatly here a sound coming from the engine as we accelerated it was loud and very clear that something was very wrong, Gabriel then told me that he will let the mechanic have a look at it and fixed as the car have a GOLD DEKRA sticker on the windscreen,that was really shocking to me as with the GOLD DEKRA sticker there wasn't suppose to be anything wrong with the car, however clearly not. Then on Saturday I called Gabriel in the afternoon and he informed me that the car is fixed I can come on Sunday morning 9AM a we can finalise the purchase of the car. On my arrival on Sunday 4th of December 2022 at we buy cars at Dome branch in jhb by the help of Gabriel Naledzani, I was informed by him that they can't find the key to the car as it has been locked up by the macanic that is day off and not present at work.i was really very disappointed not to mention very upset as I thought I was in good professional hands with Webuycars and the service will be outstanding,just to find myself in so much off disappointment with the service. However I remained calm in this disappointing situation I found myself in and Gabriel asked if we could proceed with the transaction and payment and paperwork in purchasing the car whereby I agreed,as I have been told by Gabriel on Saturday that the car is fixed and ready,after I completed the paperwork and payment made cash to Webuycars I was satisfied and happy,with the service Gabriel gave me ,he told me to return Monday morning the 5Th off Desember 2022 and give him some time to clean up the car for me,he also informed me that because of the inconvenience and disappointment on Sunday he will provide me with an Roadworthy free voucher to take my car for the roadworthy test and to get the roadworthy certificate free,I was grateful and happy with what Gabriel promised me. However in my arrival back at webuycars the Dome To a very disgraceful disappointment yet again Gabriel informed me that the car has not been fixed by the macanic and I will have to give them time again to get it fixed. I have to say the least I have been **** to and that is absolutely outrageously wrong,and can not go unseen as I as a customer have rights. I have been informed by Gabriel to take the car as the macanic have ordered the part to get my car fixed and uptill today I am still waiting for Gabriel as I called him last week Thursday with regards to the part whereby he told me that he will get back to me and like I said uptill now he haven't called me. This time off customer service is completely unacceptable and I am as a customer of Webuycars very unsatisfied and so disappointed. I need someone professional to please assist me in this matter to get my issue resolved

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Replies (2)
Webuycars.co.za
Webuycars.co.za's reply28 Dec 2022, 15:23
Official
Dear Henk,

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
HH
Henk H's update28 Dec 2022, 15:39
Reviewer Update
Thank you awaiting feedback