I'm having the worst service from we buy cars on the 21st April paid a deposit on the website to reserve a car and also on the 14th May I reserved another vehicle on Monday 18th I went to view the two cars I wasn't happy with them.the first car needed mor

I'm having the worst service from we buy cars on the 21st April paid a deposit on the website to reserve a car and also on the 14th May I reserved another vehicle on Monday 18th I went to view the two cars I wasn't happy with them.the first car needed more attention and I'm not in a position to fix it , then the second car kept going off it's like it has a battery issue the consultant said it's because it hasn't moved in a long time so I decided not to go ahead with the purchase.i then requested a refund for both . I was told to send a bank statement with an ID copy which I did. I was then told to send proof of payment , now I asked which proof of payment because a bank statement is also proof payment .they told me from the App I told them I paid online , I was then told there is a reference they need in order to pay me back like I don't understand all this because all the payments reflect on the bank statement and I don't think they would send me an email to say I have reserved a car if the payment was not made.this morning I sent an email to the Joburg South branch manager regarding my refund he said the first deposit was in process I then asked about the second deposit he's been quite no response.i sent a WhatsApp message to the consultant asking what needs to be done to get my second refund but I'm being blue ticked. When you pay a deposit everything is so fast and smooth but when you want a refund they give a bad service I'm disappointed. I was going to buy from them a newer car but after reading the reviews I will not recommend them