Ignored and disrespected by sales consultant

On Thursday 1 May I paid a holding deposit on a car I am interested in buying at Webuycars Mbombela (Nelspruit).

The following day I was contacted by a consultant by the name of Kyle Warner. I discussed my request with Kyle via a voice note describing my situation of being out of country and not able to view the car. I needed special assistance wrt assessing the condition of the vehicle.

Kyle did not respond to my message and I needed to prompt him and request a response.

This was the first of numerous incidents where Kyle simply does not respond to messages. I wrote a letter to the complaints dept but it seemed to fall on deaf ears because Kyle continued to disrespect a customer who had paid a deposit which is still being held by webuycars by simply refusing to respond to messages.

My latest request to Kyle Warner at Webuycars Mbombela was Friday 16 May 09:56 wrt the availability of the vehicle and today is Monday 19 May 09:00 am.

I am still waiting for a reply.

The implications of this failure to communicate with a customer are as follows: I now stand to lose out on the opportunity to purchase a vehicle for which I have clearly indicated interest by way of a deposit.

Furthermore it is not only unprofessional but I have been disrespected as a potential customer on numerous occasions by a sales consultant.

It seems as though my complaint fell on deaf ears and this incident was not addressed by management after my complaint