I want my money back!

On Aug the 26th 2024 my husband bought a Mercedes Benz B200 via We Buy Car Brackenfell as an early birthday gift for me...little did we know that this will only be the start of our misery!

We fetched the car on Monday the evening (26/08/2024) and by the 30th, the car had a flashing warning on the dash board saying "Water coolant level". The sales person said we need to stop at a garage and add water. We did this but this did not go away. While driving to work in traffic I noticed the temperature of the car kept raising, therefore we decided that the car had to be retuned due to over heating problem.

Upon return we where informed that their mechanic needed to have a look at the car and feedback will be provided. The car was kept for a week without any feedback whatsoever! My husband had to call the sales person (Siya) in order to get feedback...of which the car was retuned on the weekend of 5th of Sep 2024 when we got a call from Siya to come fetch the car. I was so thrilled but that did not last as when I picked the car up from Brackenfell the car started heating up again in Bellville.

I then called Siya as my husband was at work and he advised me to bring the car in on Monday which was the 09th of Sep 2024. the car was sent in for evaluation of which at this point Siya's manager (Rossow) was involved. We had test driven another which is 2013 model and had advised Rossow that if the current car cannot be fixed we will need to cancel the deal for a replacement. He then advised that first price it to fix the car then we can consider another vehicle if all else fails. We understood this and waiting for the feedback as promised. The car was then retuned on 12th of Sep 2024 and my husband went to go pick it up this time...my heart sank as he drove in the drive way and the car has a leakage due to an airlock. Again we called Rossow of which the car was picked up from our house and he confirmed that the car would be returned the same way as the procedure was quite easy. We are being told there are not delivery trucks available after her made promises!

Can someone please explain to me why we are been treated in this manner...Why is We Buy Car so ****** to this point of not worrying about customers needs. Why must we tolerate this kind of treatment whereas we've paid you in full. Honestly I am really frustrated and furious that my birthday gift that was rated Gold (Category A) being sent from pillar to post.

I did not enjoy my car at all and I am being treated that this is favor!

Why can't you refund us he money so we can go else.