I visited the Riverhorse Branch after finding a vehicle I wanted to purchase

I visited the Riverhorse Branch after finding a vehicle I wanted to purchase. Initially, I had a good experience, but once the vehicle was reserved, communication stopped and I felt completely ghosted. I waited almost two weeks for an OTP required by my private banker, despite repeatedly following up. Mia was the only person who consistently tried to help, and later PK also provided excellent support. Unfortunately, I had to rely on specific employees to receive basic customer service. My trade-in value was reduced by R3,000 within a few weeks, and I felt pressured to accept it as I risked losing my R4,000 deposit. On collection day, delays with my trade-in left me waiting over two hours and more than an hour after closing time before the deal was finalised. While I appreciate the efforts of Mia, PK, and those who stayed late to assist me, the overall experience was frustrating, disorganised, and disappointing. Based on this experience, I would not purchase from WeBuyCars again.