SZ
Samukelo Z

1 reviews | Active since Nov 2021

16 May 2023, 12:24

I regret buying a car at the dome

It's 1 because i cannot go any lower but its less than 1 star.

A process that takes a day or 2 took is well over 3 weeks, we wanted to buy a car at webuycars dome and it was such a hassle, maybe the reason behind that was because we had arranged our own finance. Firstly we did apply via webuycars and were told that all the banks declined except theirs, and their bank was offering 15%. Unfortunately for the we'd already app**** with wesbank and wesbank had approved 13%. As such we said we would bring our own finance, from then is slow going, 3 WEEKS, 3 WEEKS, to buy a car. Finally we got the car and everything was rushed as i had commitments the following day.

Tuesday the 25th i get the car around 5 pm and drive home, Thursday i drive it to kzn, Sunday i drive back to gauteng. On my way back the car made some clicking sound. Called the warranty and was told that webuycars had not paid and hence the policy is not yet active, foward a week later the policy is now active and took the car to a workshop recommended by the warranty and a quote was made.

When the quote came back, a few things that were supposed replaced when i bought the car came back as worn and need replacing, all of which means the warranty will pay and there'll be a shortfall, who must pay? Me for a car that i drove for 5days?

As for the treatment we received, the less said about it the better, it felt like i was being done a favour.

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply16 May 2023, 13:13
Official
Dear Samukelo

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards