I purchased a car from WeBuyCars Polokwane on Saturday and was assisted by a gentleman named Kenneth, his personal service was great but everything else was terrible

I purchased a car from WeBuyCars Polokwane on Saturday and was assisted by a gentleman named Kenneth, his personal service was great but everything else was terrible. The admin department was understaffed so all the paperwork took forever to process and their branch manager has no staff etiquette because he was screaming at his salesman in front of me as a client after I had bought the car.