RR
Richard R

1 reviews | Active since Dec 2022

30 Dec 2022, 10:02

I never thought a business could offer such poor service.

I never imagined a corporation could provide such poor service. Within a week of purchasing my first vehicle, it broke down, leaving me stranded on a highway. I called the dealership during business hours but was informed that it was coming near closing time and that I should hire a tow truck.

After calling for 4 days and stressing how important it was for me to have a car during that time, they finally picked up the car. I had been told that my first finance would be canceled so I could look for another car, and a salesman had been assigned, but when I arrived, he was shocked because he hadn't been told. I have been trying to cancel the initial payment with WeBuyCars, but despite numerous hangups from their customer service number, they are completely clueless about my predicament. Since yesterday, my situation has only gotten worse.

I've been spending a lot of money on uber and bolt during this vacation. After the situation escalated and it was almost the new year, nobody tried to contact me, leaving me stranded. I was not offered compensation for the inconvenience of disrupting this happy moment and festive time; I was just offered reimbur*****t for my uber to work.

Due to WeBuyCar's disregard for its consumers, it is extremely difficult to endorse them.

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Replies (2)
Webuycars.co.za
Webuycars.co.za's reply30 Dec 2022, 10:11
Official
Dear Richard,

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
RR
Richard R's update30 Dec 2022, 11:03
Reviewer Update
An automated answer demonstrates carelessness, and this issue won't likely be looked into.