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Clayton P

1 reviews | Active since Jan 2012

07 Mar 2024, 13:37

I need a new Dekra voucher

I bought a vehicle from We Buy Cars in first week of January 2024. The change of ownership took forever. When I finally received the change of ownership, i have to get a roadworthy certificate. When I bought the vehicle, We Buy Cars gave me a Dekra voucher. But it only lasts for 60 days. And because We Buy Cars took so long to change the ownership, the voucher has expired.

Be fair, the fault was yours We Buy Cars. Give me a new Dekra voucher!!!!!

0
Replies (4)
Webuycars.co.za
Webuycars.co.za's reply07 Mar 2024, 14:46
Official
Good day,

It's unfortunate to hear this. We would like to get more information regarding your experience.
Would you please complete our Customer Care form here: www.webuycars.co.za/customer-care in order for us to do so?
CP
Clayton P's update08 Mar 2024, 14:25
Reviewer Update
I have completed your online form and sent numerous emails but I still have not received the Dekra voucher.

Please can you respond and sort this mess.
Webuycars.co.za
Webuycars.co.za's reply08 Mar 2024, 14:29
Official
Dear Clayton

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
Webuycars.co.za
Webuycars.co.za's reply08 Mar 2024, 14:37
Official
Dear Clayton

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards