I have previously laid complaints on their website

I have previously laid complaints on their website. Last week Wednesday I decided to place it on hello Peter. I was contacted by a lady ( Shane Mobaye). She said the matter was Escalated. Sent her proof of payments. From last week till now... I haven't heard anything from her. Emailed her and just tried to call and requested to speak to her... I held for more than 15 minutes... Can I please have somebody from management to handle this... It's now a full month of a to and forth. WE BUY CARS PLEASE TAKE US SERIOUSLY 🥲🥲🥲