RR
Riaan R

1 reviews | Active since Jul 2011

15 Sept 2023, 22:30

I dont trust webuycars at all

I really regret dealing with this company. If there was 0 stars that is what they deserve in my experience with them. Despite calling them and jumping through hoops submitting documentation and complaints, a so-called dekra report stating no oil leaks and no suspension issues, and salesman reassurance that if something is wrong they will not just stand back, they took more than a week after submitting everything to review my complaints and then declined my case which in my opinion was fair seeing as their report did not disclose the issues. My recommendation to buyers - DONT TRUST THE CONDITION REPORTS YOU GET FROM WEBUYCARS, you are no better off than buying private and rather getting a car professionally inspected by agents. They have clearly demonstrated to me that they dont care about customers fair complains. I recommend rather buy from a reputable dealer. Seems that webuycars dont care about anything except making fast money. Its not the first time I had a runin with them either, last time they took weeks to refund my deposit when they could not rectify issues I made conditional on a purchase. And when selling they offered me 15% less than another dealer on buying a clean car from me also. Again, I wont recommend anyone do business with them. Looks flashy and busy, but when it matters they just dont seem to care about customers and complete inaccurate conditon reports. It cost me thousands to fix out of my own pocket.

0
Replies (4)
Webuycars.co.za
Webuycars.co.za's reply16 Sept 2023, 12:44
Official
Dear Riaan

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
RR
Riaan R's update18 Sept 2023, 18:28
Reviewer Update
Your cutomer care department "investigated". After promising 3 days and taking more than a week, made me jump through hoops to provide copies of invoices and payment, still get told "declined" go to miosa and the reason is attached, yet there is no attachment to the mail. Super unprofessional. Not impressed.
Webuycars.co.za
Webuycars.co.za's reply19 Sept 2023, 08:46
Official
Good day,

Thank you for bringing your concern to our attention.

This matter has been investigated and feedback has been provided to you accordingly via email.

We regard this matter as closed.

Regards
RR
Riaan R's update19 Sept 2023, 12:13
Reviewer Update
What a joke. Sure the matter was investigated. your agent sent a mailssaying the outcome is attached to the email which it wasnt. Has not bothered to reply. Again I do not recommend doing business with webuycars.