I DO NOT RECOMMEND WE BUY CARS GERMINSTON AS CAR DEALER

I am having the worst customer experience I haven't had in a long time, buying for the first time of my life a second hand car.

I recently bought a car at We buy cars Germinston branch, with a Gold sticker, implying the car is good to go and necessary service should be done in due time.

I already had experience a bad customer service from the day 1, when purchase occurred. I was shouted at by the sales manager because i was requesting them to keep the car and give me the paper to I could speed process the registration certificate myself: The tone, the sight the voice and the words used to communicate to me that it was not possible where just not appropriate.

I received a message two weeks later to come pick up the registration certificate. I proceeded straight to the road worthiness control. The car failed the control. I went back to Germinston, coming form Midrand warehouse. After due verification, i was sent to a mechanic nearby. I spent my whole working day having to wait for check to be done. I had to go back to Webuy cars to figure out the way forward. I was told by my sales manager guy they were awaiting the quotation, once they will have they will pick up the car and service it. I even proposed to leave the car, have a temporary car given so they can service the car and give it back to me, the sales guy told me they don't do it.

We are now second after they received the quotation, I haven't heard anything. Obviously, I tried contact him without success: called customer service, branch reception, sent email to sale executive, send SMS and whatsapp to sales manager-> BIG SILENCE.

This has been draining for me, as I was supposed to have bought a functioning car for a while. Nothing in their attitude makes me feel like a customer at all, rather like a begger! Meanwhile, I cannot proceed with all car paperworks (disk) and I am even not supposed to drive the car (that is already fully paid!) not having all the right paperworks.

ALL this uses my time, fuel, energy and keep adding to my initial frustration right after the purchase.

I DON'T RECOMMEND AT ALL AS A CAR DEALER. I hope the experience is different in other branches. I am not impressed! I would have put minus if the rating system allowed it!