I am writing to express my disappointment and request a refund for traveling costs incurred due to Webuycars' failure to have my vehicle ready for collection as promised

I am writing to express my disappointment and request a refund for traveling costs incurred due to Webuycars' failure to have my vehicle ready for collection as promised. On 29 August 2024 I traveled to East London to collect my vehicle, as arranged with Webuycars. However, upon arrival, I was informed that the vehicle was not ready for collection as it has issues Despite prior confirmations and assurances, the vehicle was still undergoing preparation, causing me significant inconvenience and unnecessary travel expenses.