I am loosing my mind.

My Name is Keitumetse and I just bought a car from We Buy Cars Midstream (Centurion) on the 4th of March 2022. My sales person was Paulos Ntuli. So this is what happened and what is happening.

On the 4th of March I made the purchase, send them R100 000+ paid the car cash and in full. I noticed that the license disk of the car expired on the 28th of February 2022, which was 4days before I bought the car. I asked the sales person about it and he told me not to worry because I will have 21 days grace period. As I wanted for the transaction to be completed he comes back with the keys and says “ oh by the way this car doesn’t have papers, the papers are still in Cape Town”. He tells me not to worry I will get the papers soon and that they will to the transfer of ownership for me.

The car’s drivers door started giving me problems that were not mentioned in the report and so I called him. At the beginning he would answer my calls and make promises that he doesn’t fulfill or even follow up on, after a while a few days or so he stopped answering his phone so I figured there’s a reason and started sending him emails which till this day he hasn’t responded to even one. On the 17th of March I got a Watsapp message from him telling me to come collect my car papers. On the 18th I drive all the way to Centurion and I’m told the papers are not in my name yet so only then they ask me to sign for some more documents so that the transfer of ownership can be in my name. So at this point I drove all the way for nothing with my petrol and I’m told that they are going to rush the process for me and by or before Friday 25th I will get a call from Abagail about the collection of my papers (Another promise they didn’t uphold). I took Abagail’s email address . I went to one of the floor managers to complain about some of the problems with the car and he told me to speak to the sales person who sold the car to me. I spoke to him and he said he will put in an complain for me. Then I never heard from him again.

I send a complaint to We Buy Cars and was called back by a Mr Charleston Ruiters . I explained the situation to him and he asked me if I didn’t get a permit and I said no. He said they did me wrong in that regard at this point it’s the 24th of March. Now the 21 days grace period is over. I don’t have a permit, I’m driving a car with an expired license disk, I don’t have papers and no one seems to be interested in giving me a solution. Charleston told me to find a reputable and approved car mechanic or what ever place and send them the quotation and he will see if We Buy Cars the pay ( which I still have to do) but now I’m afraid to even get on the highway with an expired license disk and no permit or papers. He then said he will follow up about the car papers and I still haven’t heard from him in that regard. Now it’s Friday the 25th the day I’m supposed to hear from We Buy Cars about my car papers and no call no message so I decided to send Abigail and email to ask for a follow up. Till today 28th of March no response from Abigail.

I send my car sales man a Watsapp message as he advised me to contact him through Watsapp because I asked him why does he ignore every communication channel he gave me? He said I will definitely find him on Watsapp. On the 26th of March I send him a Watsapp today is the 28th and he still hasn’t said anything.

After I send the Watsapp with no response on the 26th I called We Buy Cars, a lady called Refentse answered. I told her the story and she asked me about the permit. Told her I have no permit and I have no papers I don’t know what happening and it seems like everyone is ignoring me. She said she will try and connect me with Abigail to find a solution, we couldn’t reach Abigail so Refentse said she will call me on Monday morning (which is today) and try to connect me to Abigail again. At 8.30am Today Monday 28th of March 2022, I got a call from Refentse and she connected me with Abigail. That call was not productive at all. For me Abigail sounded cold and irritable and she couldn’t be bothered. She told me that their still waiting for my papers and even after I explained the whole permit thing she told me to speak tho my sales person and that’s that.

I am completely devastated, stressed and frustrated. I don’t know what to do. I feel toyed with and played with. I feel like I have no power and no voice and this company whatever they wish a please with me. I am a student I can’t even study, I am starting to have migraines. Paulos doesn’t respond to any means of communication I bought a car that I can’t seem drive on national roads because it has an expired license disk and I have no permit or papers for the car. The only thing I have is an invoice.

My first car purchase, what was supposed to be the happiest time for me has now turned into a frustrating situation. I don’t know what else to do, I’m slowly loosing my mind while I’m supposed to be studying or even celebrating my car.