I am extremely disappointed with the service received from We Buy Cars Innovations Mechanical Warranty Group

I am extremely disappointed with the service received from We Buy Cars Innovations Mechanical Warranty Group. I was informed that my warranty plan had expired last year, only to later discover that it was actually valid until February this year. Because of this misinformation, I ended up paying out of pocket for a clutch system repair that should have been covered under my warranty plan. This kind of poor communication and lack of proper record-keeping is unacceptable, especially when customers rely on accurate information to make important financial decisions regarding vehicle repairs. Had I been given the correct information from the start, I would not have carried the burden of these repair costs myself. I expected better transparency and professionalism from a company handling mechanical warranties. I hope steps are taken to improve customer communication and accountability going forward. Now they are not providing all the recording of the calls with their consultants.. there’s no transparency