aC
alec C

1 reviews | Active since Jul 2011

16 Jan 2018, 08:46

HP and motor plan

As I have complimented the sales lady’s client services a week ago I have came to the conclusion that I was forced into buying a motorplan which was only introduced to me after Ive signed the HP documents which includes the payment of the motorplan When asked about the difference it make on my monthly installment I wasnt given a specific amount I was left with no choice but to sign the documents as i was informed that the company does not allowed for vichicles to be sold without a motorplan which takes away the wishes of a client and most probably over stretch him on his planned budged The fact that I ve prior to the signing of relative documents mentioned that I do not want any surprices and then was told that if I have any problems I must not approach the onbudsman first but rather come to the company first to find a solution This suggestion has set of the alarm bells only after i noticed my outstanding balance on the HP after paying a big % deposit I wasnt given a straight informative answer on the total cost of the motor plan as well as the difference in the monthly installment I am truly shocked in the way the motorplan was forced upon me in a very subtle way

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Replies (2)
Webuycars.co.za
Webuycars.co.za's reply16 Jan 2018, 08:52
Official

Hi Alec,

Thank you so much for making us aware of this situation. Please find that I have sent your complaint through to the relevant department, and will revert back as soon as I receive feedback.

Regards,

Anet de Kock

Social Media Coordinator

Webuycars.co.za
Webuycars.co.za's reply18 Jan 2018, 13:07
Official

Hi Alec,

As per your latest review, we are delighted that you are happy with how your complaint was handled, and I would just like to thank you so much for your understanding.

Should you require any further assistance, please just let us know.

Wishing you all the best,

Anet de Kock

Social Media Manager