DU
Dean U

1 reviews | Active since Jun 2018

25 Jun 2018, 09:36

Horrible Three weeks

TO whomever it may concern

On the 15th of may 2018 i bought a dodge caliber 2.0 sxt from the dealership with fantastic service from the Sales team and the Financing department. Although there was an issue with the front suspension system that needs replacing of an extra cost over 10k i agreed with the dealership i will have that replaced myself as the quote was too expensive at the moment. On the 6th of June 2018 the vehicle had a no start issue where it has come to my attention that after the car has started the vehicle will run fine for the remainder of the day up until the next morning, due to this i phoned the dealership immediately and the assisted me in finding a RMI approved Diagnostics mechanic to check the vehicle, after checking it i was told to go purchase a new battery as it might be the battery that has been problematic. Over the next few days i had the exact same issue with the vehicle and it was taken to the Mechanics again at which in this point the Mechanic gave me his bakkie to drive around with to get to work and home which has happened on the tenth of June 2018. In my concern i started phoning a manager who told me he would assist me and the vehicle will be taken to a dodge specialist after it standing for two weeks an the at mechanic with them struggling with it. The Specialist is due to arrive today to check the vehicle and repair any costs and damages on it. Now what really bugs me in this situation is that i have to pay a MFC financed vehicle where i have driven it for two weeks and its been at a standstill for almost the last three weeks. I was took the extended warranty plan on the vehicle and now if the first three week i have to use that up to fix a vehicle that has not been sold up to standards. I purchased the vehicle from you guys not because of the good price or the amount of stock but from good word of mouth where i know people bought vehicles from you and never had issues or complaints really and i personally feel that not even having paid my first installment on the vehicle that this is and extremely dissatisfying issue and that I Personally feel that im paying for something that i have no use for. Not only this have i completely lost my trust in the vehicle and find it a RISK for me and my family and what if this happens agains on the road ? What are the next steps thats going to be taken as i know that i am protected by the CPA act ? will there be an refund ? Will you replace my vehicle ? Will you do a thorough check and maintance on the cars ? make sure everything is in an working state before returning it to me ?

Kind Regards

0
Replies (5)
Webuycars.co.za
Webuycars.co.za's reply25 Jun 2018, 09:57
Official

Hi Dean,

Thank you for making us aware of this situation. Please note that we will investigate the matter for you and will provide feedback as soon as possible.

Regards,

DU
Dean U's update25 Jun 2018, 10:16
Reviewer Update
As i highly appreciate the fast response and the urgent matter a manager from your side is already looking into the problem, the issue i am having is the fact that i am paying for a non working car? how does resolving the issue from your side rectify the situation i am currently in ?
Webuycars.co.za
Webuycars.co.za's reply28 Jun 2018, 13:38
Official

Hi Dean,

Thank you for your patience whilst we looked into your situation. Kindly find that we have received confirmation that a solution you are happy with has been reached, and we trust all is now in order.

Should you need any further assistance, you are welcome to let us know.

Regards,

DU
Dean U's update02 Jul 2018, 16:16
Reviewer Update
I have yes thank very much for you assistance and a very big thank you for Tiaan, Andre and Marnus who helped and assisted me within two days of my complaint it is most appreciated. These guys were extremely professional and they made the transaction worth the while, they make a rockstar team ! Kind Regards Dean
Webuycars.co.za
Webuycars.co.za's reply03 Jul 2018, 07:06
Official

Hi Dean,

Thank you so much for the 5-stars!

We are so pleased that we were able to assist you and to hear that you're happy with the service you received Andre, Marnus, and Tiaan - we'll be sure to send through your thanks!

Should you require any further assistance, please don't hesitate to let us know!

Regards,