Horrible Service (We Buy Cars East London - JB) and Great Service (We Buy Cars the Dome - Evan)

We bought a vehicle from JB at the East London Branch. We paid for the vehicle to be brought up to JHB. We specifically asked that the vehicle be brought the the Dome and pointed out that the invoice of the truck was incorrect. The vehicle arrived in JHB, but at the JHB South branch, which was not correct. We contacted JB and to make a long story short, the service was **********. We ask what our options were to get the car to the Done to which he rep**** he can get a truck to bring it or we can fetch it. We then asked for the truck which we already paid for. We then asked when will this be and no response. We specifically told him the car is to be driven without our consent between branches and we will need photo evidence and a video showing the car is still at JHB South. Again no response. I called nunerous times where he continued to drop the call in my ear. He continued lying saying the car is at diagnostics, the battery was flat etc etc. He then said the manager Anton organized the whole thing and he is not involved. We also contacted the Manager and tried to get information, he said he will call back, never did. I have tried to get numbers from. Jb to follow up, but again no response.

I eventually got hold of Charl at JHB South, who tried to assist. He gave me Evan's number at the Dome. I called Evan and he assisted us without hesitation and went above and beyond. We found out that the car was driven to the Dome despite the instruction to JB not to do so. Evan then took over and everything went smoothly.

I am deeply annoyed and frustrated with JB's service. I will never recommend anyone to buy from We Buy Cars East London.

I specifically feel the Cars was driven without our consent so we will have to get some sort of compensation with regards to the extra KM on the car. I also feel his communication was not up to standard, especially his lying, blaming and avoidance to us as customers who just purchased a vehicle where he got commission. I feel his commission should be redacted.