Horrible service

We bought a vehicle from we buy cars silverlakes on 5 March 2023,the following week on 14March 2023 we returned the car for a refund as we experienced multiple problems with the vehicle.The manager was not much help as he explained we must get quotes on what it would cost to repair,after taking the vehicle to multiple RMI approved workshops and every single one telling me they refuse to work on the vehicle I returned to we buy cars silverlakes and finally they agreed to refund me and I was told it would take a maximum of 72 for my money's to be refunded.It had now been almost 5 days.I visited we buy cars silverlakes today 18 March 2023 and was told there is nothing they can do as the finance department people do not work on weekends,I then asked could they possibly make an exception as this is a matter of importance ad I need to buy a other car before the weekend passes,I was told they do not work like that and will only 'maybe' be able to help us on Monday because of the strike.I have been waiting 5 days for my cash to be refunded,I paid cash for the car and did a direct payment.This is negligence from the salesman and the finance people as they also reported the cancellation was already approved on Thursday 16 March. Terrible service from we buy cars silverlakes,my friend and family have bought many,many vehicles from we buy cars and not one of them will support we buy cars again,guaranteed.From a frustrated customer.