HORRIBLE SERVICE BY DEVON ZEEMAN- GERMISTON BRANCH

On 24/10/2025 I bought a car at Webuycars Germiston branch and collected it the following day and the salesperson was Devon Zeeman, according to their system the car had no issues. I did test drive it on 24/10/2025 and everything seems fine, Saturday 25/10/2025 after collecting the car I carried some errands with less than 20Km radius and the car started emitting smoke from the bonnet and just stopped working. 26/10/2025 I went back to see the salesperson, I explained the experience and requested if he can send people to fetch the car and the response was, they are not allowed to fetch it, it is my responsibility to bring it back. My concern was how do I drive a problematic car let alone that I did not even bother to switch it on after the whole ordeal because I did not want to be blame for any further damage that might have occurred. I asked for refund and the answer was "we are not allowed to refund the company will rather allow you to choose another car". What made me feel ill-treated as a customer was when Devon Zeeman suggested that I should take the car to nearest certified RMI workshop, I asked who is going to be liable for the repairs' cost and he just looked at me and continued to search the nearest centre and showed me the address even suggesting that Midas can still attend to the car. Monday 26/10/2025 I went back and God positioned an angel Mr Daluxolo Petros who listened to my complaint and offered to send a tow truck, indeed the following day the car was taken back to Webuycars. Devon did not even bother to be in touch the only person who was updating me is Mr Petros, Devon reappeared on thee 12/11/2025 after the refund was authorised that is when he sent the whatsApp communicating that the car was fixed but the problem is still there hence I am offered a refund or to choose another car, I opted for a refund since I felt that he was so unhelpful and not even taking my problem serious, basically his service was zero customer centred. In short Devon customer service was zero if not minus 5, and as for Mr Petros my heartfelt gratitude cannot express what that means to me and my niece whom I was buying the car for. May Mr Petros continue to respect and listen to customers and remain humble as he was during our engagement/s.