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Michelle M

1 reviews | Active since Jul 2023

31 Jul 2023, 18:33

Horrible Experience With WeBuyCars Silverlakes

I had an incredibly horrific experience with WeBuyCars Silverlakes. I collected a vehicle I bought from them last week Friday on the 28th of July 2023. Monday the 31st of July 2023, I had the car serviced and assessed. To my shocking surprise the car was involved in a major accident and this was not disclosed, it had missing bolts and nuts on the engine and gearbox mounting which is a major concern. Furthermore, some parts of the gearbox were welded, the exhaust pipe and oil sump were also welded which is also a major concern and very alarming and endangered my life.

How on earth did Dekra, who inspects so many cars a month for your company, give this car a clean bill of health? This is very concerning to think that this car passed the roadworthy tests as clean and healthy and had a gold sticker on it.

I took the car back and left it at the dealership and Thabang the sales person was very helpful. I would not recommend WeBuyCars to anyone. They promised to cancel the contract and I want this to be done ASAP. They clearly do not care about their customers lives. Don't trust their Dekra reports, very important information gets omitted from those reports.

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply01 Aug 2023, 09:23
Official
Dear Michelle

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards