Horrible Customer Service

I purchased a car at WeBuyCars Silverlakes on the 2nd of July, 2024, and requested that the license plates and registration disc be sent to WeBuyCars The Dome, as I live in that area. However, I am now approaching the third month of repeatedly visiting the branch, only to be told to return the following Monday. Each time, I am assured that everything will be ready, but nothing changes.

Yesterday, I received a call from Mmabatho at WeBuyCars The Dome, informing me that I could collect the plates, but I would need to visit Dekra (which is 30 km from my location) for a roadworthy certificate. After waiting three hours at Dekra to obtain the certificate, I was then told to go to the traffic department (40 km from my home) to collect my registration disc.

Please note, I had already paid for all of these services when purchasing the car. Additionally, I have been using my own money and petrol to travel to these locations, which is highly inconvenient.