Horrible Customer Service.

So... I have bought numerous cars through WebuyCars... As a family, a total of x13 cars.

If I do the calculation, we have spent millions.

Now... For the first time, I encountered an issue. This company is extremely quick to take your money, and to send you on your way... But the moment there is an issue, they are nowhere to be seen.

I entered the dealership at Midstream... Where I wanted to inspect a vehicle I was interested in buying.

Upon arrival at the vehicle, there was someone on the floor, working at the branch, also inspecting the vehicle. With it already being started... I checked the vehicle, and decided to go on a test drive.

Came back, found nohing at fault, and decided to purchase. Paid, and drove the vehicle home.

The following day, I start the vehicle, and a massive engine noise.

Not being a mechanic, I book the vehicle in... And to my surprise, the engine chain needs to be replaced.

Nowhere on the Dekra Report, did it state anything of this nature.

Explained by the mechanic: The moment the vehicle has oil pressure, it would dampen the noise... So you would not here it. I explained to the customer service agent, due to the fact that the vehicle was started upon my arrival, this fact was hidden, and could not be heard upon my test drive.

Now a chain is something that lasts a long time, and then gradually deteriorate, so they bought the vehicle in such a manner and sold it to me as such.

Now I have been sending x9 emails, wanting assistance, nothing!!!!!

The total cost to have this repaired, R14k... If not repaired, and the chain snaps, an entire engine overhaul.

The vehicle has now been in my possession, for x3 weeks... I have not even done 100km since bought, afraid that I might damage it further.

Is this the way you conduct business... A family that supported you x13 times... And the moment we need asisstance, you go silent????

I expect you to have this matter rectified, or cancel the deal, pay me back my money so I can purchase something else.