LB
Louis B

1 reviews | Active since Jul 2013

05 Dec 2023, 14:20

Honestly worst experience ever!

Webuycars and Dekra selling a PLATINUM DEKRA report vehicle with a steering problem off the bat and more than R80 000 damages and a shocking undercarriage where pipes are fastened with cable ties. Spoke to Jacques, Michael, Amirah, Grace, Shane, Meghan and Vinconique. They are dealing with this issue like a hot potato. The Head technician at Volvo found it totally inconceivable that the vehicle was issued with a PLATINUM DEKRA report. I almost made an accident with the vehicle from the Webuycars Midstream premises to my home in Rustenburg. The steering ( I told the salesperson the steering was stiff. He said because it's a sporty vehicle ) suddenly locked and the poorly assembled mud guard came loose. Lucklily I was able to manage the situation. I limped home to Rustenburg and took the vehicle directly to Volvo for an asessment. I don't think the photo's on the Dekra report is even from the same vehicle! I also informed the salesperson on the same day the vehicle was purchased that there was multiple problems with the vehicle. Furthermore I spent hours of airtime with there call centre. Webuycars promised me a refund. It's now been 2 weeks and I need a new vehicle. Stay well clear!!

0
Replies (1)
Webuycars.co.za
Webuycars.co.za's reply05 Dec 2023, 14:57
Official
Dear Louis

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards