Highly disgruntled customer

They do not want to refund my R5000 deposit because of a internal error made. I spoke to so many people who keeps escalating but I don't get my refund. Please see last email to Maria Fick (National Vehicle Payments Manager) who cant even respond to my mail.

Good day Maria,

How do I lose my deposit when I'm in possession of the vehicle I bid on? Your message does not make sense. I need my refund for my deposit paid on a vehicle for Midstream not Silverlakes.

I will try and explain so everyone can understand:

In March 2022, I went to the Dome to buy a Bronze Polo Vivo (Dean Sales person) Donovan Bradfield (The Dome) sent me a Whatsapp stating me he found a vehicle in better condition at Silverlakes but I have to register, pay R5000 and bid on the vehicle, which I did. I won the bidding and Donovan arranged for the vehicle to be collected from Silverlakes by the Dome's driver and I requested that the finance process be started. The finance process took almost 3 weeks in which I requested cancellation and Donovan advised that I would lose my deposit. I decided to continue with the finance application and contacted Wesbank to find out why the process took so long and was advised that the problem was with the F&I at WeBuyCars. I contacted Donovan and the finance was eventually finalised and deposit paid with F&I (Shaeeda @ the Dome). Vehicle was collected and is in my possession. I then again wanted another vehicle from webuycars and communicated with Donovan to secure it as it was in the Midstream branch. He took too long and I paid a deposit of R5000 to secure the vehicle and engaged Enrico to start the finance application after viewing. The application was declined and I requested my deposit back. What you are referring to does not make sense as I have the vehicle for which you state I lost my deposit on for the AUCTION in my possession. I also have audio & WhatsApp's between myself Donovan & Enrico which confirm that there were 2 transactions and the first one was an auction for a VW Polo Vivo which I now have and the second transaction for a Bronze Chevy Utility for which I was declined on finance and require my deposit back. Please resolve your internal issues and refund my deposit on the deal that has not been successful.