Help, We Buy Cars is going to kill me with stress

If someone can give me a way forward without taking drastic measures.

Good Day

I’m writing a review for the second time. The first time with my first problem it took a while for We Buy Cars Midstream to attend and solve my problem but once they put their might and attention everything went quick and smooth.

The problem is now I’m being completely ignored. I am trying to be understanding and calm and hope this situation will be solved but I am starting to feel like a fool and that I am being toyed with. Since I bought a car from We Buy Cars in March it’s been problem after problem with their service. At some point the service is great but when it’s bad it’s really bad.

I have been in communication with a Mr Charleston Ruiters from the We Buy Cars customer service who started out being so hands on and helpful. Now I can’t even get ahold of him as it seems he is completely ignoring me. I have tried sending emails for weeks with no response, I then called a few times, every time someone else will take the call and say Mr Ruiters will call me back but he never does. I went as far as sending a complaint to We Buy Cars and no one ever attended to me. All this was a week ago. I’ve been so patient and understanding but I am really losing my patience and my cool.

I was so determined to buy my car from We Buy Cars and I didn’t even want to hear about other dealerships. I trusted them completely and felt they were trust worthy and transparent. Buying my first car from them has brought me so much stress, sleepless nights and frustration.

I just want them to solve this situation so I don’t have to ever have to deal with them again.