Great and poor service!!!!!!!!!!!!!!!

My son and I have been looking for a vehicle for approximately 3 months and have been to your branches on numerous occasions in Germiston, JHB South, The Dome, Midstream and Silver Lakes. On each occasion, we have been "sort of assisted". We walked into the warehouse area and you walk past the help desk. On every occasion, there were salesmen leaning around the desk all looking busy, not one even greeted or enquired of they could assist. We walked the lines looking for a vehicle that we would be interested in and upon seeing something, there was no-one to help. At Midstream, we managed to briefly stop a salesman riding the motorized "s******" item and asked if he had any BMW 135i vehicles. He hardly stopped, pointed in the general direction and answered "over there somewhere" and zoomed off. The guys were far too busy riding their "s******s" to be inconvenienced by a customer. Today, we walked into the Germiston branch, your salesman Brandon Knight greeted us, asked if he could help and took us directly to the car we saw on the website (White BMW 135i). He saw our interest and asked if we would like to road test the car. We went for a quick drive and returned for a juice and sandwich. He then got Paul Potgieter to assist us with an OTP. We have signed and will take ownership of the car.

If it were not for these two salesmen, we would not have bought this car. I was leaving for Pietermaritzburg on Monday morning to buy a car there. The poor service at all the branches had really left me disappointed, it was really the fact that this particular vehicle looked good on the website that we returned. A BIG shout-out to these two salesmen who took their jobs seriously and attended to us. My thoughts are that your other sales people either make too much money or due to your business model they are so used to people just walking in and buying they don’t have to work too hard. THEY NEED TO REMEMBER, WE BUYERS PAY THEIR SALARIES AND YOU DON’T HAVE A BUSINESS WITHOUT A CUSTOMER.

Please send my very best compliments to these two men and I sincerely hope that commissions and or bonuses are paid to exceptional employees.