LL
LANCE L

1 reviews | Active since May 2013

23 Sept 2025, 16:44

Good at Buying Cars, also good at selling Duds!

Be Very Careful when purchasing a vehicle from this company. They are extremley good at Buying Cars but terrible at selling cars and supporting their customers. We bought 2 cars from this company, both too over a month to finally get to us. The one car broke down as it left the show room, they repaired the car in their workshop, the vehicle then went for branding for some time. On it's way to our business it broke down again and was towed to a Webuycars approved workshop and was supposedly repaired. 800Km later it broke down again and Webuycars Walked Away from their responsibilities and refused to repair the vehicle. We now sit the with a repair bill of R180k which was half the value of the vehicle when we purchased it. We tried contacting them, not interested and don't even reply to legal letters. I will NEVER use this company again for anything!

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Replies (3)
Webuycars.co.za
Webuycars.co.za's reply23 Sept 2025, 16:50
Official
Hello LANCE,

Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.

We are currently looking into the matter and will get back to you with an update as soon as possible.
LL
LANCE L's update01 Oct 2025, 11:08
Reviewer Update
Well as I thought We Buy Cars has no intention of resolving this matter and are "Ducking & Diving". Legally we have a very good chance of winning this case and claiming damages. But the reality is that we are just small pawns on a big chess board where all that will happen is WBC will give us the proverbial Run Around, cost us money with legal fees all the while we will not be able to use a vehicle which we need to run our business. Very Disappointing indeed that Webuycars can't leave up to their own standards of customer service.
Very good at Buying Cars Not so good at Selling Cars and providing their customers with support.
Time to Move On!
Webuycars.co.za
Webuycars.co.za's reply02 Oct 2025, 09:15
Official
Hello Lance,

Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.

We are currently looking into the matter and will get back to you with an update as soon as possible.