Getting license papers nightmare

The sale process of buying a car was great all smooth but the after sale issue of getting NaTis papers for the vehicle has been a nightmare. I have to constantly call on my airtime to follow up with what seems to be a mistake on the company’s side or a delay with an external supplier sorting out NaTis papers. If it is the first then I am very disappointed and frustrated at the time and airtime I’ve wasted calling about the same issue and being told my vehicle is on finance (when it was bought cash early December 2023). If it is the second, then I would suggest the name of the supplier is released so we can complain directly to them. Overall I think Webuycars should get a digital ticket system and make use of email in complaint threads so customers don’t feel they have to start from the beginning of the story every time and call every time not knowing if progress is happening.