Germiston Branch: Poor Customer Service and Communication

I noticed quite a rare car that I was interested in so I filled in the online application. I was provisionally approved based on that and asked by Lindy to submit my documents (payslips, bank statements, ID etc.)

I didn't receive a response.

I made my way to the Germiston branch to have my current vehicle valuation and to test drive the one I wanted. I was happy with the car and offer made for my vehicle. I was told that they would be in contact with me.

I tried to get hold of webuycars through their call centre on Monday afternoon as I hadn't been contacted. On Tuesday I received a mail saying the car I wanted was sold.

No idea what happened during Saturday and Monday as it was available on Saturday when I left and was told it was going to be reserved for me.

Needless to say the service was poor and so was the communication. Both telephonic and on email.