KR
Kerry R

1 reviews | Active since Aug 2016

02 Jan 2024, 14:39

Gear selector cable breaks mere weeks after purchase

Bought a Mini Cooper from them on 20 October. Less than 2 months later, the gear selector cable broke and I was left stranded on the side of the road. The maintenance plan they made me take does not cover this part. My insurance did not cover it. It cost R14000 to replace this part. I do not comprehend how this was not picked up in the Dekra report. Or the roadworthy test they said they did. Now that I have the new part, I can very clearly see how the car is MEANT to work. And how much was wrong with it. But their "reports" and salesperson persuade you otherwise. There is also a dented left door and no backboard. This was not declared to me. These people are dishonest. Do not ever buy from them.

0
Replies (8)
Webuycars.co.za
Webuycars.co.za's reply02 Jan 2024, 17:20
Official
Dear Kerry

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
Webuycars.co.za
Webuycars.co.za's reply04 Jan 2024, 15:46
Official
Good day,

Thank you for bringing your concern to our attention.

This matter has been investigated and feedback has been provided to you accordingly via email.

We regard this matter as closed.

Regards
KR
Kerry R's update07 Jan 2024, 11:49
Reviewer Update
I have not received my refund yet. Please send me proof of payment. I have received no feedback on my missing back board and the damaged left front door. This matter is indeed NOT closed.
Webuycars.co.za
Webuycars.co.za's reply07 Jan 2024, 16:03
Official
Good day,

Thank you for bringing your concern to our attention.

This matter has been investigated and feedback has been provided to you accordingly via email.

We regard this matter as closed.

Regards
KR
Kerry R's update07 Jan 2024, 16:06
Reviewer Update
You just copy and pasted the identical response to me.

I will repeat what I said:


I have not received my refund yet. Please send me proof of payment. I have received no feedback on my missing back board and the damaged left front door. This matter is indeed NOT closed.
Webuycars.co.za
Webuycars.co.za's reply08 Jan 2024, 10:16
Official
Good day,

Thank you for bringing your concern to our attention.

This matter has been investigated and feedback has been provided to you accordingly via email.

We regard this matter as closed.

Regards
KR
Kerry R's update08 Jan 2024, 10:18
Reviewer Update

You just copy and pasted the identical response to me AGAIN.

I will repeat what I said, again.


I have not received my refund yet. Please send me proof of payment. I have received no feedback on my missing back board and the damaged left front door. This matter is indeed NOT closed.
KR
Kerry R's update09 Jan 2024, 11:07
Reviewer Update
Still NO refund. Still NO feedback.