Frustrated with service

We app**** for a vehicle online and the sales agent Jacques assisted us. We are based in Cape town but the vehicle was in North West. We arranged for the vehicle to come to Cape Town as we were advised that if we want to rather go through the Cape Town branch everything will need to be done from scratch which was not entirely true. But we only found this out after the vehicle was in Cape Town which also took longer then advised upon. Jacques was very helpful. But now comes the drama.

When we went to the Brackenfell Branch to collect the vehicle on the 6th of March 2026 my husband started it to see that all was well as we received various videos where everything is well with it. He then noticed that there is an air in take light burning which was not the case when we had various video calls with Jacques and videos that was made when they assisted us. My husband then opened the hood with the agent from Brackenfell there and the air in take box and sensor was broken. So already I am frustrated cause now we cannot take the car. Then they advised it will be fixed the Monday 9th of March. yesterday he went to the mechanics that we can have it fixed. My husband drove to Oakdale just to be told no sorry its not them he needs to go to Stikland. Goes to Stikland leaves the car and then he returns to work. After getting to work he gets a message oh he needs to fetch the car as all the parts is not available. With this parts that is not right this car is EXTREMELY heavy on petrol to give an idea R400 in 2 days. This is frustrating as the first instalment was already taken and we are still struggling with the car that is not right.

I am extremely unhappy with the service received as no one bothers to follow up on the repair we need to keep asking everyone for help and feedback.