Frustrated - we buy cars

Bought a Hyundai H100 from we buy cars on 05/04/2023, a few days later we realized the vehicle has mechanical issues and immediately logged a concern on the 13/04/2023 after detecting issues. I tried calling the sales person for assistance to no avail, I then went to the branch to arrange for the vehicle to be picked up which was arranged by one of the sales managers. The vehicle was picked up around the 17/04/2023 from my house. I told them I would like to either look for another vehicle or cancel the contract and i was told the vehicle will be taken to the mechanics to be fixed. I was told the vehicle was repaired could be collected, I arranged an external mechanic to come test the vehicle with me to ensure it has been fully repaired, when the vehicle arrived (we waited almost 2 hours to the time they arranged) they didn't even want us to test the vehicle and was parked. I looked for another vehicle for asset exchange which they agreed to and said they need approval from management. The CRM person who is assigned the issue Vinconique confirmed my concern was escalated for approval on 28/04/2023 and is awaiting approval, it's the 08/05/2023 and i still do not have feedback. i have been sending emails almost daily and she or anyone else was not responding, when she eventually responds she still needs to follow up to find out what is going on??????

I am not happy with the service given to me by we buy cars and it seems like their customers concerns are not their concerns and that adds to the frustration of not getting a good vehicle.

regards Boipelo Mosweu