Frustrated

When buying a car 3 months ago (30 July 2022) I initially gave the dealership a 5star rating for the service.

3 months after buying a category A car, with no issues (according to the dekra report). Last week Tuesday (1November 2022) the car broke down due to mechanical issues and would not start. I lodged a complaint on their website, and they are supposed to take 24hrs to respond, they did not I had to constantly keep contacting customer service in order to get help.

Webuycars finally sent a tow truck on Friday (4 November 2022) to come get the car for diagnosis and fixing (2-3 days after lodging a complaint). Today Tuesday (8 November 2022) I have not heard any feedback from WeBuyCars on the car, the problem and the way forward. I keep calling customer care no one will assist me.

I currently have no car and customer service keeps saying they will call me back...NOBODY EVER CALLS BACK!!! I'm so disappointed in their service. This is what my daughter went through. Me as a parent I blame the salesman, how can you advise the 1st time buyer, to buy a car with 100 000 km?installment +R3000? You should have given her the best car. The car is with the mechanic for the whole week, mechanic can't fix cause he is waiting for the approval. My daughter went to their offices, she spent half a day the without help. They say the manager is not there to approve mechanic's payment. I'm very very disappointed in their service