Frustrated!

I had a pre-approval for vehicle finance with my bank. I spotted a car online at We Buy Cars. The car was at their Richmond branch in Cape Town. I dealt with the salesman, Christo Buytenbach. He advised me to pay a R5000 reservation fee for the car, which I did on the 26 March 2024. When I arrived to take delivery of the car, Christo was not even there and I was left to deal with Jean-Marie Rousseau, the Finance lady. Jean-Marie knew very little about finance - she got the incorrect contract, no insurance quote was arranged and she had no remorse for all these errors and took no ownership. after these bad dealings and also noticing that the car had scratches and marks that were not previously seen, I cancelled the deal. Christo said I would get my deposit/reservation fee refunded. I followed up and then he mentioned that the refund can only take place once they receive a bank confirmation letter, which I sent through on 2nd April 2024 in the evening, so after working hours. He said I would receive the refund in 72 hours, so by Friday, 5th April 2024. On Saturday, I called him and he did not take my call. I tried the week thereafter. I eventually got hold of Jean-Mari on Thursday morning of 11th April 2024, and she said it was done and she would send me confirmation later in the day, because she was busy. I called on Friday and she said it would take a day or 2 to clear. Monday, 15th April I still received nothing and nobody was taking my call. After numerous calls and messages, Christo sent me a whatsapp on Tuesday afternoon saying that they needed an updated bank letter, because the one I sent them the previous week, dated in January 2024. I sent him a bank letter that same afternoon. It is Wednesday, 17th April and still nothing. My dad spoke to the manager Viwe, who said he would personally oversee the urgency of the refund, but still nothing. I would not advise or recommend this dealership. Instead, rather stick to the more prominent and well-known dealerships. These guys know nothing about service and customer satisfaction or delivery.