1 reviews | Active since Oct 2011
From Superb to ***** in 4 years....
I bought a 2016 Ford Ranger DC 4x4 from WeBuyCars in Silver Lakes on the 14th of January 2022... On the day that I was supposed to take delivery, the sales person called to inform me that the vehicle is showing an error and that they are trying to sort it out. I was explicitly told by the Sales person upon collection that I have a 6 month mechanical breakdown warranty with WeBuyCars and should anything break down I must just contact them, On the 10th of February the vehicle showed an error indicating that the Stability Control, ABS and hills descent control was malfunctioning. I contacted Erich, the sales person to inform him about the problem. He told me to take the vehicle to Auto Care Diagnostics for assessment... I googled the errors and it was clear that it was a problem with one of the ABS sensors. I went to check and saw all the sensors were in place and couldn't see an obvious issue so I took the vehicle to Auto Care Diagnostics where they informed me that a sensor was indeed the problem but that WeBuyCars would not be paying for the repairs since it was not a mechanical breakdown. I called Erich to enquire and he repeated the statement... I reminded him of his words about the warrantee and he denied ever mentioning this to me...... Long story short, the 2 year mechanical warrantee that I bought with the vehicle covered the repairs partially (funny that they see it as a mechanical breakdown but WBC doesn't) but I still had to pay R900 odd... I loggend a complaint on the WBC website and a couple of days later a lady called Leshaan phoned me and told me to send her the invoice and proof of payment... I did so on the 22nd of February and have not heard anything to date.... This is the 3rd vehicle in 4 years that I have purchased from WeBuyCars... 2 at Silver Lakes and 1 at Midstream... I was very happy with the service from the Silverton branch (when they were still at the old premises) when I bought my first vehicle there and I had a minor mechanical issue... They immediately sorted it out without any hassles. This was the main reason I went back to WeBuyCars again and again... Even convinced my sister to also buy from them... After this experience, I would think twice about buying from WeBuyCars again...
Thank you for taking the time to share your feedback and allowing us to resolve this matter for you.
We do take this seriously and are very sorry that you had a negative experience with us.
Our goal is the satisfaction of our customers, and to provide positive experiences.
We hope to see you in the near future.
Kind Regards
Thank you for taking the time to share your feedback and allowing us to resolve this matter for you.
We do take this seriously and are very sorry that you had a negative experience with us.
Our goal is the satisfaction of our customers, and to provide positive experiences.
We hope to see you in the near future.
Kind Regards
