From Loyal Customer to Frustrated Customer

**Still Waiting for Deposit Refund After a Month**

I paid a deposit on a Nissan Almera at the Done branch but ultimately decided not to proceed with the purchase. I requested a refund of my deposit, a month later I am still waiting for my money.

What makes this even more frustrating is that the refund policy and timelines communicated by WeBuyCars simply do not reflect my experience. I have repeatedly contacted the Customer Care department, only to receive the same generic response every time: "We are contacting the branch."

I formally lodged a complaint with Customer Care (***), yet 10 days later the response remains unchanged: "We are waiting to hear from the branch." There appears to be no urgency, no accountability, and no meaningful follow-up.

This is not my first time buying from or selling to WeBuyCars, which makes this experience even more disappointing. My previous dealings with the company were positive, but this transaction has been an utter disappointment. A deposit refund should not take over a month, nor should a customer have to continually chase updates while receiving the same cold, scripted response.