RM
Razael M

1 reviews | Active since Jan 2012

09 Feb 2022, 17:27

From Horrible to Wonderful!

We’ve had bad experience in our life but, my husband and I had the WORST experience in all our lives with WeBuyCars at The Dome and Midstream, where customer service is a complete unknowing and not at all practiced. The service consultants in those two branches are terrible to put it mildly.

After the horrible experience and mess up from The Dome, we went to WeBuyCars South to get a better vehicle than the one we got from The Dome and the service was IMPECABLE in comparison!!! A complete 360! Mohamed assisted us with knowledge, patience and flawless service. We returned the next day to finalise the deal and once again Mohamed was fantastic, this time he was assisted by Xolisani who is another knowledgeable sales executive. The service these two gave us in the 2 days that we were there… No words, from the **** we came from to what we got its shocking that they are from the same company.

Those two members of WeBuyCars should train The Dome and Midstream employees, on every level, on what service is and how it should be delivered.

What to buy a car from WeBuyCars? Don’t waste your time, go straight to Mohamed or Xolisani in the South and let them source the vehicle from other branches instead, I promise you it’ll be worth it.

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply10 Feb 2022, 07:55
Official
Thank you for making us aware of your experience with us. Your query is being investigated through our centralised customer care system. We will provide you with feedback as soon as possible. Regards