FORMAL COMPLAINT: Unsound Mechanical Condition / Coolant Leak under CPA - 2019 BMW 320i REQ-169792

I had an issue with my newly bought BMW I have sent multiple emails and only received one call to confirm the call will be towed to nearest mRMI mechanic. I was asked to send a quote of how much it will cost to fix the leaking coolant. I have sent the quote and have heard nothing at all. I have sent numerous email to get support and still nobody has called me back. I sent an email to complain about poor service and received a response to tell me that they will arrange for my car to be collected from me. MY CAR IS AT THE MECHANIC ALREADY!!! Clearly the person that sent the email did not investigate before responding. I spoke to Mpho Muravha and Mluleki Sibeko. Mpho called me to tell me she is assigning the case to Mluleki. Ive only received a call once by Mpho on Monday and Mluleki on Monday evening. Its now Thursday and after numerous emails and responses that only an ******** person can send from their customer care team was all i received. I am so frustrated at the level of service, its easy when buying a car from them, but as soon as you need help with issues they haven’t disclosed even thought the dekra report says everything is in perfect working condition, they do not help.

I regret buying a call from them. This is the worst service i have received. No call backs no support and now my car is at the mechanic being fixed on their advice but nobody is getting back to me regarding payment so i can collect my car.

I have asked to speak to managers but still nobody got back to me with any help at all. Its going to cost R20k to fix and webuycars took it to the mechanic but when they need to pay you dont hear from them. Under CPA sec 56 they should cover any costs to mechanical issues if it is within the 6month period which it is.