Formal Complaint Regarding Unprofessional Conduct by Ronel

I am writing to express my disappointment and frustration regarding the unprofessional behavior I experienced from a staff member named Ronel during my recent visit as a new customer at We Buy.

I had come in to inquire about the change of ownership process and the expected duration, as I had just purchased a vehicle. My salesperson was doing their best to assist me in arranging a form of documentation I could use while waiting for the logbook, which I was informed could take up to 21 days to be issued.

In an effort to obtain clarity and proper documentation, I approached Ronel to request hard copies as proof of payment something both I and my salesperson felt was necessary. To my surprise, Ronel outright refused to provide us with those hard copies, showing no willingness to assist us in resolving the matter.

What made the situation even worse was her extremely unprofessional demeanor. She was eating openly in front of us from a purple Tupperware container while seated at the invoice desk. This was not only inappropriate in a client setting but showed a lack of basic professionalism and courtesy. Her dismissive and rude behavior occurred in front of my young son, making the experience even more upsetting.

I was genuinely shocked at her lack of manners and the way she conducted herself in what should be a customer service-focused role. Her attitude and actions gave the impression that she is not suited for a position that involves interacting with clients, as she behaved in a way that was unhelpful, disrespectful, and frankly, unprofessional.

I trust that this matter will be addressed internally to ensure that future customers especially new ones are treated with the respect and professionalism they deserve when doing business with We Buy.

Thank you for your attention to this matter. I look forward to your response regarding the steps that will be taken.