LM
Lerato M

1 reviews | Active since Jul 2016

24 Dec 2021, 11:11

Fly by night

I bought a vehicle in July 2021. Ford Ecosport, the dekra report stated there are no damages on the vehicle. A day of driving the car I heard sounds coming from the vehicle, I took it to Ford and the noted a some faults that were caused by a vehicle crash. I took the report to We buy cars and they refused to repair the car as "I had to read my contract". I escalated their decision to the Ombudsmans and they ruled against their decision.I took the vehicle back to them. I am now without a car for a month, as I keep getting different stories when calling in. The complaints team leader is the rudest person who seems like he doesn't know what he's doing there. I was much better off dealing with their consultant Kimberly Mngomezulu.

If you were thinking of buying a car from this company. Think twice, I've personally had an unpleasant experience.

0
Replies (1)
Webuycars.co.za
Webuycars.co.za's reply24 Dec 2021, 11:27
Official
Thank you for making us aware of your experience with us. Your query is being investigated through our centralised customer care system. We will provide you with feedback as soon as possible. Regards