Floor service great, Support not so much

WBC must be doing really well because they are obviously not interested in closing any deal even when the OTP has been signed. I have been waiting for the invoice which they have not managed to issue for a week. Which means I cannot get insurance cover. Which means I can not take ownership of the car.

Oh, and the OTP was delayed too.

The floor salesman has been great. It's not his fault that the back end support is shocking. A serious overhaul or stricter SLAs needs to be implemented. Appalling for any business.