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Werner N

1 reviews | Active since Mar 2018

08 Mar 2018, 13:32

Finance Pending on Vehicle, then got sold to someone else auction ***?

On Tuesday (6 March 2018) I went to the Midstream branch looking for a Ford Kuga that was on website. I arrived there shortly after 15:00 and I got someone to help me (I will not disclose names at this point). They looked for the vehicle I was intended to view and they couldn't find it but standing with the keys of this car in their hands.

I walked around and saw another car that caught my interest. So I said I am interested in this car and lets start the finance application. 2 days went by and on Thursday (8 March 2018 at 1:10 PM) just after receiving my finance approval and terms of finance, the consultant that helped me informed me that the car I was intending to buy was just sold on Auction.

At first I thought ok, then let it be. If that is the way they want to do business, they will never see me again. But I decided write a ****ty review here because one would think, putting in an "offer" or putting the car on reserve "pending finance" carries water, but clearly it doesn't with We Sell Cars.

They can ****** well count on the fact that they won't sell a car to me, EVER. Consider changing your name to We Sell Cars Right From Under Your Ass.

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Replies (2)
Webuycars.co.za
Webuycars.co.za's reply08 Mar 2018, 13:37
Official

Hi Werner,

Thank you so much for making us aware of this situation. Please note that we have sent your complaint through to our Head of Sales, and will revert back as soon as we receive feedback.

Regards,

Webuycars.co.za
Webuycars.co.za's reply12 Mar 2018, 13:45
Official

Hi Werner,

Kindly find that I have received feedback from our Sales Manager, Malcolm van der Bank, with regards to your complaint. Please allow me to apologise for this situation, as it was a result of lack of communication on our side.

Please find that we have, however, taken the necessary steps to ensure this does not happen again, and truly apologize for the inconvenience caused to you.

Regards,