CN
Chris N
1 reviews | Active since Oct 2017
27 Aug 2021, 17:01
Filthy vehicle delivered and no feedback on licence
Poor customer service and filthy vehicle delivered. Every about wevuycars says we don't care about the customer. Had to follow up on every aspect to get finance OTP/ / Invoice done. When I took delivery I showed the stand in salesman (my guy didn't bother to be there for the appointment and had excuses) that the car was filthy and he did absolutely nothing. Very poor customer service. Still have no communication on licence and reg.
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Replies (4)0
Replies (4)
Webuycars.co.za's replyOfficial
28 Aug 2021, 08:36Thank you for making us aware of your experience with us. Your query is being investigated through our centralised customer care system. We will provide you with feedback as soon as possible. Regards
Webuycars.co.za's reply28 Aug 2021, 08:36
Official
Thank you for making us aware of your experience with us. Your query is being investigated through our centralised customer care system. We will provide you with feedback as soon as possible. Regards
CN
Chris N's updateReviewer Update
28 Aug 2021, 11:51Hi Shane
Will have to get Wesbank to investigate as there seems to be a ********** situation on this vehicle.
When I was taking pictures of the filthy vehicle delivered for this complaint I noticed 2 items.
- The disc I scanned below to add to Nav Car on FNB shows the vehicle as 2008 - this was advertised and sold as 2009 vehicle. I need this investigated urgently as this has a major financial impact which we will not carry.
- Also the front windscreen under the license disc is cracked and broken. This needs to be replaced at We Buy cars cost as this was not disclosed in reports or by a salesman that is MIA. Again financial impact to clients won't be accepted.
Unfortunately everything about this service as per pictures I'm sending shouts we hate our customers and wish them to not return.
This is appalling service delivering a filthy car / broken windscreen and vehicle that is 2008 advertised and sold as 2009.
Please get back to me and sort this mess out. I will escalate with Wesbank for the same
Thank you
Chris
CN
Chris N's update28 Aug 2021, 11:51
Reviewer Update
Hi Shane
Will have to get Wesbank to investigate as there seems to be a ********** situation on this vehicle.
When I was taking pictures of the filthy vehicle delivered for this complaint I noticed 2 items.
- The disc I scanned below to add to Nav Car on FNB shows the vehicle as 2008 - this was advertised and sold as 2009 vehicle. I need this investigated urgently as this has a major financial impact which we will not carry.
- Also the front windscreen under the license disc is cracked and broken. This needs to be replaced at We Buy cars cost as this was not disclosed in reports or by a salesman that is MIA. Again financial impact to clients won't be accepted.
Unfortunately everything about this service as per pictures I'm sending shouts we hate our customers and wish them to not return.
This is appalling service delivering a filthy car / broken windscreen and vehicle that is 2008 advertised and sold as 2009.
Please get back to me and sort this mess out. I will escalate with Wesbank for the same
Thank you
Chris
CN
Chris N's updateReviewer Update
06 Sept 2021, 19:30Hi Shane
This is not true and really poor service from we buy cars. I asked for faults on this vehicle and this was not noted. I will not be coming back here. The complaint items were not addressed and I'm not paying for a windscreen on this vehicle. Escalate this and address the concern please.
This is besides the fact that I had to drive a filthy car and there was pathetic service from your team with no feedback on licence.
This is a pathetic way of dealing with this and just goes to show what kind of a business you run.
CN
Chris N's update06 Sept 2021, 19:30
Reviewer Update
Hi Shane
This is not true and really poor service from we buy cars. I asked for faults on this vehicle and this was not noted. I will not be coming back here. The complaint items were not addressed and I'm not paying for a windscreen on this vehicle. Escalate this and address the concern please.
This is besides the fact that I had to drive a filthy car and there was pathetic service from your team with no feedback on licence.
This is a pathetic way of dealing with this and just goes to show what kind of a business you run.
CN
Chris N's updateReviewer Update
06 Sept 2021, 19:33People please consider Mikmak or any reputable dealership. We buy cars will waste your time and money
CN
Chris N's update06 Sept 2021, 19:33
Reviewer Update
People please consider Mikmak or any reputable dealership. We buy cars will waste your time and money