Feeling cheated

Feeling disappointed after the service received at We Buy Cars. (The Dome)

So a few days ago I bought a car from We Buy Cars. I found a lekker deal on their website and decide to drive all the way from Kwa-Zulu Natal to Joburg the Dome branch to check it out. I get there, liked what I saw and decide to test drive the car. The salesman jumps starts the car and we go. After the test drive I switched off the car. I didn’t make much of this as I thought it’s a norm for a battery to need a boost when it has been sitting for some time. So I signed for the car because everything seemed fine. Lo and behold, as I was leaving the dealership, the sales man needed to jump start the battery again. I was still thinking this is just a charge. So I take a long drive to Midrand where I was meeting a friend and show them the car. So I parked and we had a lekker time. Now it’s time to go to my place of lodging in Joburg, the car doesn’t start again. I immediately called the salesman and told him that the battery is faulty and seems like the car needs a new one. His response was that I should just lodge a complaint on their website and it will be sorted. Okay, so I do that and obviously they’ll get back to me. 24 hours passed and no word from We Buy Cars. So I decided to call them and the lady at the call center says that I should lodge another complaint which I did once again and nothing. I called again to enquire and this time I spoke to the manager of the Dome branch of which she told me that it’s now out of her hands and I needed to wait for the call center. Now I was stuck with this problem and now needing to ask people to jump start me everywhere I went. I was tired of the unpredictability of this, so I finally went to a battery center to purchase a new battery. Lo and behold upon the inspection of the battery it was found to be at 3%. This means it was beyond dead. Although some of the people I spoke to tried to help but they didn’t provide a way forward for me. I am extremely disappointed with the service of We Buys Cars. I felt quite embarrassed as I had to be calling friends to help me or asking people around me, strangers, for help. Due to this experience all the excitement of getting a new car for my family went out the window. What I went through really sucked out all the joy I had. All I would like now is to be reimbursed for the battery I had to purchase. This was an expense I did not anticipate nor budget for as it was not stated that the car had a faulty/dead battery.