JW
Jamie-lee Williams

1 reviews | Active since Nov 2016

09 Sept 2024, 23:33

Faulty Category A Dekra Approved Cars sold by WeBuyCars

We purchased the car on 8 August 2022, the engine light was on, the car switched off twice - contacted innovation which is the insurance - they referred me to a RMI dealer - 6 October 2022 - Dealer advised to replace ignition coil pack as it might be the cause of car switching off - R4232 - Repair above completed with issue persisting -25 November 2022 took it back to RMI dealer and was advised to change the aircon compressor exchange -R8000 -09 December 2022 engine light was still on and was advised to replace the intake VVT GEAR - R6727.50 -09 January 2023 rejected our claim due to cut modified THERMOSTAT which was modified prior to our purchase of the vehicle -Dispute was raised with We Buy Cars on 21 February 2023 and they rejected the claim based on the fact that we were out of warranty by a few days but claim was logged within the 6 month (February) -I am still with no car today as the car has not driven since and monthly payments are still being paid -Mileage has not changed since the car broke down and financially cannot keep trying to repair the vehicle -Car was purchased under WE BUY CARS Category A DEKRA Approved cars based that it is a reliable tested vehicle

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Replies (3)
Webuycars.co.za
Webuycars.co.za's reply10 Sept 2024, 08:30
Official
Dear Jamie-lee,

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
JW
Jamie-lee Williams's update10 Sept 2024, 10:43
Reviewer Update
Why do you keep deleting comments on your social media? Lying about what a great your business is and the quality cars you sell?

Kindly please contact me, I have logged complaints with Miosa and The Nationa Consumer Commission.

JW
Jamie-lee Williams's update10 Sept 2024, 10:45
Reviewer Update
I will also be taking legal action, we are currently without a car, since we purchsed the car 2 years ago, we only drove it for 3 month in total.