False Sale, Faulty Car, Poor Client Experience

I would strongly advise against buying a car from WeBuyCars because of the absolute nightmare I’ve been dealing with

I am not impressed at all with WeBuyCars and the way my concerns has been handled since the 23rd of January 2025 till now.

First of all , I bought a vehicle on 22nd January 2025 and just less then 24hours of driving the car i experienced a lot of issues with the car, off which none of the issues were listed on the Dekra report and mind you this was an A GRADED vehicle and it had a gold Dekra sticker on it which means it has been checked and there was nothing to fix as per the report. I then proceeded to log a complaint with them however the matter has not been attended to or resolved. The case was assigned Kimberly Mngomezulu. Was not available most of the time to take my calls , I the requested to speak to an senior which goes by the name of Shane Bates which has no sense of urgency .I was then told that the matter has been given to John Wilkison of which I was asked to go from pillar to post and go take the car for diagnoses and quotation. Its not their responsibility. After provided all the documents the communication from the service agent was almost non-existent as one must continuously call just for feedback and updates as I was advised that I would get feedback with 48-72 hours. Requested to speak to a manager and was told that the manager was unavailable and as well they can not transfer my call. Then I Requested for a call back and told date nothing was received .

I initially as for then to cancel the deal as I am not happy with the vehicle, and I hardly drove it since collecting it on the 22nd of January 2025...I honestly feel like they prolonged the process on purpose so that I am forced to be stuck with the vehicle even though I voiced my concerns regarding my safety as a female driver and just the overall struggle with communication throughout.