FJ
Felix J

1 reviews | Active since Jan 2019

10 Jan 2019, 11:16

False Price Advertising on website

I went on their website trying to search a car to buy, as I now have a huge need of a car, to go to work, and one caught my eye, a VW Polo going for R54000, just the perfect price and car that suits me, I phoned their call centre so that I would be the first to get hold of the car, and so that I could go and buy it. I spoke to their call centre agent who kept on putting me on hold multiple times and then they then told me that the price of the car had changed to R132000, I then requested for a number to call someone (CJ) who works at the silverlakes branch to confirm, and they treated me like I was a fool and I didn't know what I was talking about. He told me to check again on the website, and said maybe I was on the "old" website, like is there a new and old website?? I took screenshots of both the "old"and "new" prices to show, and they were not interested. That is just one bad experience to go through and have ones hopes up for nothing.

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Replies (2)
Webuycars.co.za
Webuycars.co.za's reply10 Jan 2019, 12:54
Official
Hi Felix, 

Thank you for making us aware of this situation. Kindly find that we will revert back with feedback as soon as possible. 

Regards, 
Webuycars.co.za
Webuycars.co.za's reply31 Jan 2019, 15:03
Official
Hi Felix,

Firstly we would like to profusely apologize for the trouble and confusion we have put you through.  As our Silver Lakes manager has explained to you, we have had a system change over over the last couple of months which includes a new website. We had encountered some system/website errors and this has effected your transaction with us.

We can however, only apologize for the inconvenience caused and try to assist you in finding another vehicle that suits your budget.