CH
Charlene H

1 reviews | Active since Oct 2018

16 May 2022, 19:59

False dekra reports and super bad service

I have now had 2 bad experiences with 2 of we buy cars branches, in December 202q i purchased a jeep patriot from silverlakes, dekra report showed 3 minimal faults, side mirror cracked, 1 smooth tyre, and fog lights faulty, the cash buy transaction took 4 hours as i got on the road to take the vehicle home i felt the car being very unsteady on the road, windscreen wipers totally damaged and it was raining. The next day i had a diagnostic done, the vehicle was in bad shape gearbox, drive shaft gearbox mountings, timing chain. Ect. 4 new tyres and 4 brake discs and pads 11k later, having the motor sorted 22k later. I could drive the car. 5 months later i went to we buy cars midstream last weekend to be exact i wanted to swll the jeep to buy my son a smaller car, they gave me 25k less than what i bought it for in december 2021 and after i fixed everything that was jot on the **** dekra report. I was the left with a extremely low bgt to buy my son a car he decided on a vehicle again with minimal problems as per dekra report, i got the vehicle serviced on sunday which ounted to 2700, i needed to buy a jack, triangle and wheel spanner which amounted to 2000, just this morning i could not use the vehicle as the idle control sensor has failed and that part is nowhere in SA to be found, not only that tjey mask problems with stickers, the boot lock was cleay damage when we pled the stocker off which made it look totally normal, this sales too took ove 6 hours on saturday to be completed. I contacted the salesman this morning about the problem he then said he will discuss with his manager as it only been 2 day. He came back to me to logg a complaint so someone can call me how rediculous is this

On 2 occasion the dekra reports was false, i do believe the saleman are coached on how to rip people off especially a single mom trying to buy a car for her son. Twice now i have been ********** and no one does anything when u complain

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Replies (1)
CH
Charlene H's update18 May 2022, 16:45
Reviewer Update
So shortly after my review i received a email from we buy cars stating i would receive a call in 24 hours its now been 48hours and still no call, i contacted the salesman at midstream to express my unhapiness about the vehicle he sold me, he told me he will speak to his manager but nothing, he then told me he will lay a complaint on my behalf so someone would call me but nothing today i contacted him again and he told me he will again raise the issue he then came back to me and said Marc whom i suppose is his manager told him that its not his problem and that customer care should handle it. But still nothing. Its now been 4 days since i bought the vehicle and still ita undriveable. I suppose my next step will have to be the consumer protection act.